Evaluation of the Enrollment system
If I was tapped by the University President to evaluate the new enrollment system implemented this semester my comments and suggestions will be based on the facts that I observe and gathered last semester. Every enrollment period I experienced lots of complain coming from the students because of unorganized system of enrolling as I always remember I really hate 1 semester because of the freshmen and the line for the cashier is very long. I heard some complaints coming from different parties and I myself also complains too and give some comments about the childish system that this University have. This semester was a total shock in my part I noticed some changes I hope it was for a good solution but realizing in the end its still the same. I was discourage and end up going home and use my long time strategy whats my strategy?? Its for me to keep and for you to find out. I don't like to engage with this people taking a long line towards the cashier, man that is very time consuming in my part I won't fall for a line for that long but my strategy really works well that's why every semester I just laugh out loud! This is what I observe last semester based on the picture below.
I noticed that the diagram is very confusing, like in my case Old student their is an arrow going down, whats that? I now conclude that the long arrow going down means you have to fall in line for so long... hahaha Next, the scholar and a non scholar will meet in the cashier? I don't know if some recognized it but when I first glance it I was confuse about that part I don't know If I misunderstood that but if I misunderstood that it means its not very effective. That diagram must clearly elaborate what the students should do or to guide them for the procedures. I'm not totally against on that new procedures that they are having I'm just stating my opinion based on what I observed so that the next enrollment will be organized and the transaction is fast and smooth. I wonder why those guards are so harsh to students, first implementation of the system the guards act like they are the boss, wow whats that about? to prove something? These are the things that I observed during the enrollment procedure. My suggestion If they want an effective system they must first conduct a plan to analyze the problem then solve it. Having a knowledge from SE 1 and 2 and MIS 1 and 2 the best thing to do is to plan so that your steps will be guided. I have observed that falling in line from the cashier is the most complain of the enrollee.
I think the best way to solve this problem is to have a proper schedule of the events and have at least 3 cashiers every enrollment period. I have notice that their are only 1 or 2 cashier that are open that cause the delay. I also observed that their are confusion when coming to the registrar. The students doesn't know where to file the registrar. I have noticed that every college is no longer divided and assigned to a particular window meaning all the windows in the registrars office are free for every college department which I think is good.
I appreciate the arrangement of the enrollment this semester it was organize and balance but the line to the cashier is still the most complain of the students maybe it is good to add a cashier to accommodate the masteral and the students of the University. Lastly all I can say that the University is trying its best to come up with a solution but its still a long wait for that time to have a fast and organize enrollment. I hope the next time their are more improvements and they can distinguish the loopholes in the system so that the students will not be confuse hence they can fulfill their vision in the University
